FAQ

  1. What is PartzAmazon.com?

    PartzAmazon.com is a Dubai-based automotive parts supplier serving customers worldwide. With more than 30 years of experience in the industry, we focus on providing reliable parts and tailored solutions that meet the needs of every customer.

  2. Where do you get parts from?

    We work with an extended network of more than 150 trusted suppliers across the globe. Our system holds around 20,000 part lines, updated daily to keep prices and stock information as accurate as possible.

  3. Why your prices are attractive?

    The spare parts market is highly dynamic, and our pricing benefits from scale. By consolidating orders from many customers and regions, we continuously grow our purchasing volumes, which allows us to renegotiate prices and stock conditions with major parts suppliers. The discounts and rebates we secure are then passed on to our regular customers.

  4. Do you keep parts in stock?

    We mainly operate on a “just-in-time” model. Instead of holding everything in a single warehouse, we source items from our network of trusted suppliers as needed. This flexible supply chain, combined with our logistics experience, helps us deliver parts at the right time while keeping availability and pricing competitive.

  5. How fast you can ship?

    In most cases, we ship items within 2–4 business days after you place your order. The cut-off time for same-day processing is 5 pm. The actual “ships in” time shown in search depends on how far our supplier is from our nearest consolidation point. If your order contains items with different “ships in” times, we may hold the shipment until all parts arrive so they can be sent together in one package.

  6. What type of payments do you accept?

    We accept all major credit cards (Visa, Mastercard, American Express) as well as PayPal, Apple Pay and Google Pay. If you have suggestions or special requests regarding payment options, you can contact us at: Support@PartzAmazon.com.

  7. What shipping method do you use?

    We work only with well-known and trusted courier companies such as DHL, FedEx, TNT, UPS and similar partners. After selecting your country, you will see the available shipping methods and prices. All shipments are sent by air, and every parcel has its own tracking number to ensure traceable and reliable delivery.

  8. Can you ship to my country?

    Yes. We ship to almost 190 countries worldwide. During checkout you can choose your destination country from the list and see the corresponding shipping options.

  9. How do i find part number that i need to order?

    The most accurate way is to obtain the part number from your local dealer, your workshop, or from an electronic parts catalogue (EPC) for your vehicle. If you already have a list of part numbers, you can search them directly on our website or send them to us for verification. For some brands, such as Toyota and Lexus, we also provide online tools and personal assistance to help confirm part numbers before you place an order.

  10. Is it secured to work with PartzAmazon.com?

    Yes. Our platform is developed with security and privacy in mind. We do not share your information with third parties except where it is necessary to complete your delivery (for example, with courier companies). Payments are processed by trusted providers such as PayPal and major card processors using strong encryption (including 128-bit or higher), and we do not store your sensitive payment details.

  11. Are your parts Genuine?

    We supply genuine parts as well as certified aftermarket components. In the search results, you can always check the displayed brand and product information to see whether the part is genuine OEM or an approved aftermarket alternative from our range.

  12. What brands can you supply?

    Our main focus is on Japanese and Korean manufacturers, where we support a wide variety of models and part types. In addition, we can supply many of the most commonly requested parts for selected European brands.

  13. Who pays duties/taxes/broker/admin fee ?

    The buyer is responsible for any import duties, taxes, customs brokerage fees, admin charges or similar costs that may apply in the destination country. PartzAmazon.com charges you for the item cost and international shipping only. If you want an estimate of local charges before ordering, please contact your local DHL, FedEx, Aramex or other relevant courier office.